Warranty & Policies
Limited warranty and customer policies.
These policies are here to be clear with customers and protect the work that goes into every Lindner Laser product.
1 Year Limited Wood Product Warranty
Wood products made by Lindner Laser include a 1 year limited warranty from the original purchase date against natural cracking, splitting, or fading that occurs under normal indoor use and normal care.
If a covered issue occurs, Lindner Laser may repair, replace, or offer another reasonable solution at our discretion after reviewing the item and the order details.
1 Year Limited Slate Product Warranty
Slate products made by Lindner Laser include a 1 year limited warranty from the original purchase date against manufacturing defects that occur under normal indoor use and normal care.
If a covered issue occurs, Lindner Laser may repair, replace, or offer another reasonable solution at our discretion after reviewing the item and order details.
Slate products are intended for indoor or protected display use. Damage caused by outdoor exposure, rain, snow, freezing or thawing, prolonged moisture, direct sun, extreme temperatures, dropping, impact, chipping, cracking from handling, misuse, neglect, abuse, or modifications is not covered.
What Is Not Covered
Damage caused by dropping, hitting, bending, crushing, cutting, beating, breaking, misuse, neglect, improper storage, or rough handling is not covered.
Damage from water, excessive moisture, extreme heat, direct outdoor exposure, chemicals, pets, children, normal wear and tear, or modifications made after purchase is not covered.
Natural wood grain, knots, color variation, and small differences in engraving tone are normal characteristics of wood and are not considered defects.
Custom Orders
Custom and personalized products are made specifically for the customer. Once paid, custom orders are final and are not eligible for returns or refunds unless Lindner Laser made an error or the product has a covered defect.
Customers are responsible for checking spelling, names, dates, images, and design details before approving or submitting a custom order.
How To Request Warranty Help
Contact Lindner Laser within the warranty period with your name, order number if available, photos of the issue, and a short explanation of what happened.
Warranty approval may require the item to be inspected or returned. Shipping or delivery costs may apply unless Lindner Laser determines otherwise.
Limitation
This warranty applies only to the original purchaser and the original product. Lindner Laser is not responsible for incidental or consequential damages, lost use, or damage caused by conditions outside our control.
This policy is a practical website draft and should be reviewed by a qualified professional before being used as final legal terms.